Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
- Items that have been assembled or used
- Items damaged due to misuse or negligence
- Custom or personalized orders
- Items marked as final sale
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our refund policy, please contact us at support@homera.com.